SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping at Preau Leather. We strive to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy below for information on shipping rates, delivery times, and other important details:
Processing Time:
Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.
Orders with personalized or customized items may require additional processing time.
Shipping Methods:
We offer several shipping options to meet your needs, including standard and expedited shipping.
Shipping carriers may include but are not limited to UPS, FedEx, DHL, or USPS.
Shipping Rates:
Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method.
Shipping rates will be displayed during the checkout process before you complete your purchase.
Estimated Delivery Times:
Delivery times vary depending on your location and selected shipping method.
Estimated delivery times are provided during the checkout process and are based on business days (Monday through Friday), excluding weekends and holidays.
Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your shipment by clicking on the tracking link provided in the email.
Shipping Restrictions:
We currently ship to addresses within the United States. International shipping may be available in the future.
We are unable to ship to P.O. boxes or APO/FPO addresses at this time.
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Order Changes and Cancellations:
Once an order has been processed and shipped, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.
Contact Us:
If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at preauleather@gmail.com.
Thank you for choosing Preau Leather for your leather goods needs!
Preau Leather
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Preau Leather. If for any reason you are not entirely pleased with your order, we're here to help. Please review our return policy below to understand how we can assist you:
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Eligibility for Returns:
We accept returns within 30 days from the date of purchase.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Non-Returnable Items:
Personalized or customized items cannot be returned unless they arrive damaged or defective.
Gift cards are non-returnable and non-refundable.
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Return Process:
To initiate a return, please contact our customer service team at [Customer Service Email] to obtain a return authorization.
Please include your order number, reason for return, and any relevant photographs if the item is damaged or defective.
Once your return is approved, we will provide you with instructions on how and where to ship the item.
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Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Shipping costs are non-refundable unless the return is due to an error on our part or if the item arrived damaged or defective.
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Exchanges:
If you need to exchange an item for a different size or color, please contact our customer service team to arrange the exchange.
You will be responsible for shipping costs associated with returning the item for exchange and for shipping the replacement item.
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Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately so we can rectify the situation.
We may require photographic evidence of the damage or defect to process your claim.
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Final Sale Items:
Items marked as "final sale" cannot be returned or exchanged.
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Contact Us:
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at preauleather@gmail.com.
Thank you for shopping with us!